The team at Schönheit Gardens takes pride in our quality plants. As a policy, we only sell plants that we would want to buy ourselves. Our nursery staff makes every effort to advise you about your selections to ensure your plants are intended for a location where they will grow healthy and strong.
No returns or exchanges are accepted on plant materials (except for those that fall under the guarantee policy coverage). Pottery and hard goods returns and exchanges are accepted, with a Schönheit receipt and if undamaged, for up to seven days after the purchase date. The customer will receive store credit only in the form of a store credit. No cash refunds will be given.
We guarantee all trees and shrubs one year from the date of purchase. Our selection of plants varies from year to year and season to season (size, value, availability), so please be aware that we may not have an exact replacement plant at any given time. Also, if a particular plant is not working in an area, we may suggest trying something different to avoid plant death in the future. Our goal is for you to have a successful, beautiful garden.
We will refund plants ONE time only. This refund will be given as store credit in the form of a Schönheit Gardens gift certificate for the purchase amount. No cash refunds will be given. In order to activate the guarantee, you must present your receipt and dead plant material, in person, to a Nursery Staff member.
Exceptions to the guarantee: Plants will not be replaced if death was due to drought, animal damage, acts of nature, vandalism, or neglect. Plants not included in the guarantee include: herbaceous perennials, tropicals, annuals, Japanese maples, redbuds, Endless Summer hydrangeas, oakleaf hydrangeas, and buddleias (butterfly bush).
The number one reason plants die within the first year is inappropriate watering-- see our watering guidelines for help. New plantings need supplemental watering, and larger trees and shrubs may need to be watered every day depending on timing of installation, location, size, and other factors.
Please take time to read the watering guidelines as these will give you the information that will help your new plants survive. If you have questions regarding watering, the health of your plant, or plant care please contact a Nursery Staff member.
We hope you enjoy your new plant additions for many years to come!